Frequently Asked Questions

Linens and towels, hand soap and toilet paper. Our kitchens are fully stocked with dishes, utensils, cookware, coffee maker, BBQ supplies, and cleaning products.

Food, condiments, coffee grounds, and hair dryers are not provided.

Use the communal BBQ in the Gazebo between chalets Omega and Vega, or the one on the Pool deck.

Yes, seasonal outdoor pool at 104 Brooker Blvd (May–mid-September) for Mountain Property guests only.

Each chalet includes its own private, all-season hot tub that's always maintained and operational.

Corona, Stella, Luna, Prima, and Aqua Villa have private steam rooms.

Two gas firepits on Pool Deck available first-come basis; open fires strictly prohibited.

Fireworks and firecrackers are strictly prohibited per Fire Department regulations.

Check-in is at 4:00 pm and check-out is at 11:00 am. Call (416) 203-2057 for early check-in or late checkout requests.

Two nights required.

Full payment required at reservation; non-negotiable.

More than 30 days: 50% refund or full credit toward future booking. Within 30 days: no refund.

Amount equals total rental value; held on credit card but only charged for damages or policy violations.

Vista and 44L: 10 guests max. All other chalets: 12 guests max. Strictly enforced per Town of Blue Mountains By-law.

Must be 25+ to rent unless accompanied by parents; children welcome with adult supervision.

Maximum two pets, each under 50 pounds; charges apply.

Four complimentary spaces per chalet; overflow parking free at Blue Mountain Inn nearby.

No, minimum size is 4 bedrooms (sleeps 10-12 guests depending on the chalet).

Mountain Property: 1-minute to village, 4-minute to Scandinave Spa, 15-minute to downtown Collingwood. Aqua Villa: 5-minute to village, 7-minute to spa, 15-minute to downtown.

Bring to designated refuse locations at each property during checkout.

Unfortunately, not yet. We're working on it!