What is the cancellation policy for a Blue Mountain chalet?
The refund windows explained
Refunds are tiered by how far ahead of arrival you cancel. More than 30 days out: 93% refund. 14 to 30 days out: 43% refund. In both tiers a non-refundable $75 administration fee and the credit card transaction fees are deducted from what's returned. The logic is simple — the earlier you cancel, the more you keep — so contact us the moment dates turn uncertain. Review this alongside our other booking terms on the FAQ page, or reach us directly via contact.
Why we recommend travel insurance
Because refunds are partial and tied to fixed windows, trip-cancellation insurance is worth considering — especially for a group where several households have paid in. A small policy can cover the non-refundable portion if illness, weather, or a change of plans forces a late cancellation. This matters most for multi-family trips across adjacent chalets, where insurance protects each household's share. Winter travellers value it most: Georgian Bay weather can turn fast, as our location and getting-here guide explains.
How to cancel or change a reservation
To cancel or adjust, contact us as early as possible so the better refund window applies. Reach out through our contact page or call the number on your confirmation; the team can also explore moving your dates where availability allows. This cancellation policy is entirely separate from the refundable $500 security deposit, which is only authorized (not charged) on check-in day and released about 7 business days after departure if there's no damage. For the full set of booking and stay policies, see the FAQ.
Related questions
How much do I get back if I cancel?
93% if you cancel more than 30 days before arrival, or 43% if you cancel 14 to 30 days before arrival. A non-refundable $75 administration fee and credit card transaction fees are deducted from the refund.
Is the security deposit affected by cancellation?
No. The $500 security deposit is only authorized on your card on check-in day, not at booking, so it is not part of a cancellation refund. It is released about 7 business days after departure if there is no damage.
Can I change my dates instead of cancelling?
Date changes may be possible depending on availability. Contact us as early as you can and we will see what we can do; cancellation windows still apply if a change is not workable.